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trust

The EU single market at 25

A conference at Cambridge Judge marked the 25th anniversary of the European Union's single market, in advance of a special issue of the Review of Industrial Organisation journal. There has been much progress, but plenty of work remains to translate…

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Business Insider: The habit that creates a culture of distrust at work

Copying your boss into an email to your colleague could backfire, says a study by David De Cremer, KPMG Professor in Management Studies at Cambridge Judge Business School. Cc’ing supervisors into emails between co-workers, even if done in good faith,…

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Crowdfunding struggles in emerging markets

Developing markets are lagging in crowdfunding, finds study at Cambridge Judge Business School. Regulation and corruption control are key factors in boosting crowdfunding volume. Based on the experience of mobile-phone banking, which rapidly took off in developing countries in Africa…

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Cc’ing the boss can ‘backfire’

"Cc'ing" supervisors to emails between co-workers erodes trust among office colleagues, finds study at Cambridge Judge Business School, outlined in Harvard Business Review. Copying, or "cc'ing" supervisors into emails between co-workers, even if done in good faith, erodes trust between…

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Brains and machines

Elisabetta Osta, Managing Director for Information, Insights and Innovation at Barclays and a Visiting Fellow in Marketing at Cambridge Judge, talks about motivation, mentoring and consumer behaviour. I've always been fascinated by how our brains work. My background is behavioural…

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Brains and machines - doll with computer circuit overlay

Predicting crisis

'Incident Dashboard' helps Barclays predict whether incidents may snowball into big issues, as discussed at Cambridge Trust in Banking conference. Just about every adult, at some point, encounters a bank’s automatic teller machine (ATM) that doesn't work. Some people might…

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The man at the helm of TSB and his secret to banking success

Putting customer service before everything – even the bottom line – is the way for banking to rebuild trust, says Paul Pester, CEO of TSB. Imagine a world of banking that tears up the old rules and starts all over…

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Paul Pester

Societal trust

Professor David De Cremer of Cambridge Judge Business School named a Top Thought Leader by the organisation Trust Across America – Trust Around the World. Professor David De Cremer, KPMG Professor of Management Studies at Cambridge Judge Business School, has been named…

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Don’t trust your bank? Don’t sweat it. Because in 2016 the things that matter are competence, diligence and accuracy.

Alex Oliver is a philosopher. He works on logic, metaphysics and the philosophy of mathematics. His pastimes include cryptic crosswords and reggae music. He lives in Cambridge and has two children and a chocolate Labrador. You would never suppose that…

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How banks can show us they really care

Making good use of innovations from the FinTech revolution is a great way for banks to restore customers' trust. Smartphones, smart apps and smart entrepreneurs have the power to restore our trust in the banking industry – but only if…

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