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operations

This is why I let my customers run my business

Think businesses provide and consumers consume? Think again. In today's world, your customers can be part of the whole journey. What do a Mongolian stir-fry restaurant, a discount broker and a lab specialising in home-test kits have in common? They're…

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Self service in a chocolate shop

Keeping IT services live: sticks vs carrots?

How much risk are you prepared to take to balance the relationship with your third-party IT provider? A new study gives insights using game theory. "The system's down!" Few words in today's business world incite more frustration and despair. But…

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3d illustration of electrical spark inside cable break

Finding new frontiers

It’s not just the Wild West or space: business operations also need to push the envelope and find new "frontiers", writes Dr Jane Davies, Senior Faculty in Management Practice and Director of the MBA programme at Cambridge Judge Business School. From…

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Arches National Park Utah

No bangers in the UK

It’s often said that Britain’s car industry is in decline, but research from Dr Matthias Holweg suggests the real story is very different. “Britain hasn’t lost its motor industry. It has just lost its national car company,” says Dr Matthias…

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Swift, even flow

Don't simply reduce overheads, material and labour to drive productivity; instead identify and deal with the variation, or waste, in existing processes explains Professor Roger Schmenner All kinds of processes whether in manufacturing, service industries or those used to operate…

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Swift even flow

Roger Schmenner: Swift, even flow

Don't simply reduce overheads, material and labour to drive productivity; instead identify and deal with the variation, or waste, in existing processes explains Professor Roger Schmenner. All kinds of processes whether in manufacturing, service industries or those used to operate…

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Shift to services vital for UK industry

Research reveals 12 steps for executives who want to follow a business model innovation approach to service provision The economy of three quarters of the developed world relies on the standalone service sector. However, 40 per cent of manufacturers now…

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Professor Andy Neely

A total solution

What do we know about global trends in the servitisation of manufacturing? Professor Andy Neely, Fellow in Business Performance Measurement & Management at Cambridge Judge Business School, and Director of the Cambridge Service Alliance, who recently wrote the paper Servitization…

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Professor Andy Neely

A school for business

The recession is being felt by business schools around the globe. The future will be tough, good business schools will survive and transform themselves, but others will rationalise. What we need is a new model; what we need is "a…

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Cambridge Judge Business School

Does Britain need a car industry?

Dr Matthias Holweg, Reader in Operations Management at Cambridge Judge Business School, explains why the UK government needs to stop its ambivalent attitude towards the declining UK car industry, which although still competitive, is very fragile. It needs to fight…

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Does Britain need a car industry?

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