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public services

Re-imagining church buildings

The Diocese of Ely and Cambridge Judge Business School, with the support of Allchurches Trust and Historic England, launch a three-year project to help communities make fuller use of their historic churches. Last week the Diocese of Ely and Cambridge…

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Morning sunlight shining through the stained glass windows.

Digital government ‘manifesto’

A new blueprint for modernisation of public services outlined by Dr Mark Thompson of Cambridge Judge Business School aims to save £46 billion a year in order to hire one million frontline workers. "A revolutionary moment in the world's history…

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London, England, UK - May 3, 2014: London's skyline at Dawn. Taken from the roof tops, some of London's most iconic sights can be seen such as The Shard, Millennium Wheel, Big Ben, Canary Wharf, St Paul's Cathedral, Westminster Abbey and Parliament Square.

Computer Weekly: Open data, democracy and public services

Dr Mark Thompson, University Senior Lecturer in Information Systems at Cambridge Judge Business School, writes about public services and open data. “A public discussion is needed around objectives, definitions, good practice and governance, one that addresses what people gain, as…

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Cambridge Independent: Local councils could learn lessons from Netflix

Dr Mark Thompson, University Senior Lecturer in Information Systems at Cambridge Judge Business School, suggests that local councils could re-organise themselves to reflect successful businesses like AirBnB, Spotify or Netflix – which “focus on where they add value most efficiently…

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Resistance to ‘marketisation’

Some sectors including childcare remain stubbornly resistant to marketisation, finds research by two Cambridge Judge academics. Marketisation is supposedly the only game in town. Putting a price on everything enables competition that makes money for business and improves standards and…

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Childcare has proved resistant to marketisation

Delivering public services digitally

Discussions with unions could help ease better digital delivery of public services, Dr Mark Thompson of Cambridge Judge tells audience at Cheltenham Science Festival. A national discussion including conversations with unions is needed in order to effectively implement digital efficiency…

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The Guardian: The hidden exploitation of frontline staff by their own administrators

Mark Thompson, University Senior Lecturer in Information Systems at Cambridge Judge Business School, looks at public services and what could be done to maintain frontline public services. "Dumping the misleading ‘public sector’ label, and replacing it with a new distinction…

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‘Digitizing Government’ requires more than technology

New book co-authored by Mark Thompson calls for 'revolution' in design of public services. Digital technology will deliver better government services only through "cultural, capability and leadership" improvements because technology alone won’t produce the necessary changes, says a new book…

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‘Digitizing Government’ requires more than technology

Public services – public or private?

Regulating the changing landscape for providing public goods Professor Dame Sandra Dawson, KPMG Professor of Management Studies at Cambridge Judge Business School, has set out the case for "Tomorrow's regulator: regulating in the changing landscape for providing public goods" in…

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Professor Dame Sandra Dawson

Breaking with tradition

Dr Jonathan Trevor, Lecturer in Human Resources & Organisations at Cambridge Judge Business School, argues that we will see a move away from large-scale public sector organisations, which are the providers of professional services, to public services organisations, which are…

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Dr Jonathan Trevor

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