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This is why I let my customers run my business

Think businesses provide and consumers consume? Think again. In today's world, your customers can be part of the whole journey. What do a Mongolian stir-fry restaurant, a discount broker and a lab specialising in home-test kits have in common? They're…

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Self service in a chocolate shop

iedp: Self-efficacy, individual creativity and creative teams

Thomas Edison was surely being disingenuous in saying his genius was 1% inspiration 99% perspiration - no amount of sweat could turn the high-street busker into Bob Dylan (35 albums and counting)... Dr Andreas Richter of Cambridge Judge Business School…

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